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Return Policy

Return Policy
All purchases* (see below for exceptions) are returnable if unopened; within 30 days of delivery. Shipping costs are not refundable. Upon returning merchandise you will incur the full shipping amount even if you originally had free shipping or paid a promotional shipping price.

A minimum 15% restocking fee will be applied to any merchandise that is not defective. All merchandise must be returned in the original manufacturer's box with the UPC intact and the product serial number must match the serial number on the manufacturer's box.

*DirecTV / Installed Car Stereo / Satellite Radio - We do not accept returns on DirecTV or any installed car stereo products.

For the convenience of our valued customers we offer an easy to follow return policy for defective items. Eligible defective products** may be returned for an exchange within 30 days from date of delivery.

Defective products must be returned in the original box with all packaged materials including any and all promotional materials shipped with product. THE UPC LABEL MUST BE INTACT and THE SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The original product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise that does not have a return authorization number will be refused.

securityseyes.com reserves the right to test defective returns and impose a minimum 15% restocking fee if the customer misrepresents the condition of the product.

Any return that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.


Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 48 hours of receipt of the product.

Refusing Undamaged Packages

In the event that you refuse your package, with the exception of damaged shipments, you will incur the full shipping price. If you ordered a product with promotional shipping, you will still incur the full shipping price upon refusing the package.